Head Office
ilicomm Technology Solutions
Aston Cross Business Village, Rocky Lane,
Birmingham, B6 5RQ
…………………………………………………………..
e.[email protected]
t. 0121 289 3434 | Google Maps
Level-up your IT Career
Job Description
Are you looking for the next step in your IT career? Are you looking for an opportunity to develop your technical skills further? Do you want to become part of one of Birmingham’s most well-established Managed Service Providers? Every Cylinder is proud to work in partnership with ilicomm Technology Solutions to recruit an experienced IT Support Technician to join their growing team. You will join a friendly, professional and competent IT support team, providing expert IT solutions to customers across the UK. You should have experience working for a Managed Service Provider (MSP), troubleshooting technical issues, managing a caseload of tickets and providing excellent customer service. You will be responsible for delivering 2nd Line Support as part of the service desk, taking responsibility for escalations from the 1st Line support team, and ensuring a quality service to customers. Apart from joining a thriving and growing business, ilicomm is dedicated to supporting your professional development by helping you achieve industry-recognised certifications that will further
Job Title
IT Support Technician / IT Support Engineer
Location
Birmingham
Salary
DOE
Duties and Responsibilities
- Provide 2nd Line support via telephone and email
- Microsoft desktop and server support
- Basic networking tasks such as IP troubleshooting, DNS and remote printing support
- M365 support, including Exchange, Office and Azure Active Directory
- Working with backup technologies, including Veeam, Datto and Barracuda
- Basic troubleshooting of firewall and routing issues
- Managing personal helpdesk ticket queue, ensuring ticket data is clear, concise, and up to date
- Meeting SLAs and Helpdesk targets for quality and performance
Any related industry certifications will also be highly considered.
Benefits
- Local Gym Membership contribution on request
- 29 days annual leave, including bank holidays
- Pension scheme
- Free eye tests
- Company workwear provided
- Free on-site parking
Can you say YES to all of these?
Do you have experience working for a Managed Service Provider?
Do you have at least 2 years of IT Support experience?
Are you able to commute to Aston, Birmingham?
If you've answered Yes
We'd love to hear from you. Please send your CV along with a cover note applying for the position.Apply Here
SEND YOUR CV