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2nd Line Technical Support

Level-up your IT Career

Job Description

Are you looking for the next step in your IT career? Are you looking for an opportunity to develop your technical skills further? Do you want to become part of one of Birmingham’s most well-established Managed Service Providers? ilicomm Technology Solutions are looking to recruit an experienced IT Support Technician to join their growing team. You will join a friendly, professional and competent IT support team, providing expert IT solutions to customers across the UK. You should have experience working for a Managed Service Provider (MSP), troubleshooting technical issues, managing a caseload of tickets and providing excellent customer service. You will be responsible for delivering 2nd Line Support as part of the service desk, taking responsibility for escalations from the 1st Line support team, and ensuring quality service to customers. Apart from joining a thriving and growing business, ilicomm is dedicated to supporting your professional development by helping you achieve industry-recognised certifications that will further

Job Title

IT Support Technician / IT Support Engineer





Duties and Responsibilities

  • Provide 2nd Line support via telephone and email
  • Microsoft desktop and server support
  • Basic networking tasks such as IP troubleshooting, DNS and remote printing support
  • M365 support, including Exchange, Office and Azure Active Directory
  • Working with backup technologies, including Veeam, Datto and Barracuda
  • Basic troubleshooting of firewall and routing issues
  • Managing personal helpdesk ticket queue, ensuring ticket data is clear, concise, and up to date
  • Meeting SLAs and Helpdesk targets for quality and performance

Any related industry certifications will also be highly considered.



  • Local Gym Membership contribution on request
  • 29 days annual leave, including bank holidays
  • Pension scheme
  • Free eye tests
  • Company workwear provided
  •  Free on-site parking

Can you say YES to all of these? 

Do you have experience working for a Managed Service Provider?

Do you have at least 2 years of IT Support experience?

Are you able to commute to Aston, Birmingham?

If you've answered Yes

We'd love to hear from you. Please send your CV along with a cover note applying for the position.

Apply Here

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