Being able to deliver an outstanding service to our customers is highly reliant on the excellent people we have here at ilicomm.

We require people who are dedicated to outstanding service, passionate about IT and always go that extra mile for customers. In return we reward our staff with competitive salaries, qualification allowances, and other great benefits. You’ll also be working alongside a friendly team of IT specialists who are passionate about their work.

Hi there, we’re expanding our team! View the job openings below.

Job Description

This is an excellent opportunity for an experienced 2nd line IT Support Technician to join a customer focused support team providing telephone, remote IT support and onsite support.

ilicomm are a successful IT managed service provider and are going through continued growth and expansion in a number of key areas. This roll will be 75% service desk based with occasional client site visits to work on projects and provide onsite support.

To be considered for this position you will be an outgoing and friendly individual with the confidence to deal directly with external customers and ideally with around 18 – 24 months IT Support experience under their belt.

We require the applicant to have the ability to work flexibly, at times this may require out of hours maintenance. You will also need to hold a full UK driving license. A successful candidate will…

Have Previous Experience in the Following:

  • Windows 7, Windows 8 &/or Windows 10
  • MS Office & Outlook Office365
  • Active Directory
  • Windows Server 2012 &/or Windows Server 2016
  • Antivirus, backup solutions & firewalls
  • PC hardware, laptops, printers and WiFi connections

Have the Following Essential Skills:

  • Experience in supporting users face to face, over the phone and/or via email.
  • The ability to solve problems and think analytically.
  • Attention to detail.
  • Excellent understanding of IT and networking.
  • Strong written and verbal communications.
  • Good knowledge of Windows server administration, troubleshooting and IP addressing.

Conform to Data Security & Sharing Standards:

  • Align to GDPR regulations; ensure the information stored on computers or networks is not disclosed to unwanted parties or modified inadvertently and may also create and maintain security systems.
  • Enhance company’s documentation system as to satisfy filing & searching needs. Ensure all files are stored to a certain standard. Data standardisation and file sharing.

An Understanding of the Following Would be an Advantage:

  • Cisco
  • VMware
  • Hypervisor
  • SQL Server
  • Linux
  • Batch files/Powershell

Any experience within an ITIL environment or an ITIL qualification would be highly beneficial but not essential.

Benefits Include

Our excellent benefits package includes company pension scheme, flexible/home working, training per annum, company laptop, access to the company vehicle and an excellent salary.

To Apply

Click the button below and send your CV with a cover note.

Job Description

This is a unique opportunity to kick-start your IT support career with an experienced Microsoft partner. We are small enough to give your development individual attention and for you to make a difference to us. We are experienced enough to equip you with industry best practice and a range of opportunities.

Establishing good working habits and getting the right experience now will serve your career well into the future. You will learn the key IT and operational fundamentals of how an IT helpdesk provides external clients excellent customer service in an efficient manner.

Responsibilities and duties

  • You will be a first responder for clients calling the IT Helpdesk – You will need to communicate clearly, offer initial support and take detailed notes
  • Following technical and operational processes is key to providing an excellent service. Clients are surveyed and rate their experience
  • Colleagues will expect your handover notes to be detailed, accurate and on time so they can build on your work
  • As well as handling helpdesk requests, you will assist on proactive tasks and projects – such as system builds
  • You will carry out your work in our office, by connecting remotely to client systems and by visiting client site
  • We encourage active thinking by you to show us how we can improve our service
  • There will be opportunities for you to contribute to our knowledge as a company. You will be given research opportunities and be expected to contribute in training sessions.
  • Obviously, as an apprentice we will be focused on, and supportive of, your continual technical learning and certification

Desired skills and qualities

  • Are confident communicating with people by telephone, email and in person
  • Are well-organised, thorough and able to plan and prioritise lists of tasks according to SLAs
  • Enjoy helping people and working in a team, learning quickly and sharing knowledge
  • Love technology: especially Microsoft (Windows 8 & 10, Office 2013/2016, Office365), Apple, antivirus, networking, backup
  • Have at least one MCP relating to desktop support and want to gain certification rapidly to advance your career
  • Have spent at least one year in a client-facing support role (possibly working for a fast-paced IT service provider servicing multiple clients)
  • Like to work on making yourself and your team better
  • Are a stickler for detail

To Apply

Click the button below and send your CV with a cover note.

Careers ilicomm Technology Solutions

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