Careers

Being able to deliver an outstanding service to our customers is highly reliant on the excellent people we have here at ilicomm.

We require people who are dedicated to outstanding service, passionate about IT and always go that extra mile for customers. In return we reward our staff with competitive salaries, qualification allowances, and other great benefits. You’ll also be working alongside a friendly team of IT specialists who are passionate about their work.

Hi there, we’re expanding our team! View the job openings below.

* NEW Vacancies! Yes, we’re expanding (again).

ilicomm technology solutions have grown steadily during the past 5 years to become the leading IT Service Provider.

Having built an enviable support team of highly qualified and competent IT advisors, we are now looking to strengthen this team, with the addition of an Experienced Senior Support technician with the desire to start to progress into a management role.

Job Description

Joining us as a Project delivery/support engineer, you will be working in our Technical Services department as part of the Engineering & Projects team. This team is responsible for delivering a wide array of solutions and technologies – managing end to end operations for both internal and customer systems. You will have the exciting opportunity to integrate closely with our customers businesses, driving theirs and our growth through the strategic use of IT.

Job Type: Full-Time

Salary: DOE

Experience: 3+ Years

Benefits
Our excellent benefits package includes a company pension scheme, flexible/home working, training per annum, company laptop, access to the company vehicle and an excellent salary.

 

Primary Responsibilities:

  • Taking lead point of contact & ownership of customer requirements for managed solutions
  • Operating as a technical account manager for specific customers
  • Representing Ilicomm in various stakeholder meetings
  • Creating detailed plans for projects – defining scopes, milestones & deliverables
  • Understanding the customers business, identifying opportunities for new technology solutions
  • Providing 3rd Line technical support to 1st and 2nd line support desk where required
  • Designing, commissioning and managing cloud computing solutions consisting of some or all of the following components:
  • Firewalls, Storage & Networking (Routers & Switches)
  • Virtualisation platforms
  • Windows Server platforms – physical & virtual
  • Hosted virtual desktop systems
  • Backup & Disaster Recovery systems

Infrastructure

  • Ensuring solutions are built securely, conducting any required hardening techniques
  • Maintaining communications with customers and internal stakeholders, ensuring updates are communicated clearly, professionally and on-time
  • Creating detailed technical documentation of all solutions built and conducting handovers to the 24×7 Support team for ongoing support
  • Scoping and implementing upgrades to the back-end infrastructure
  • Providing pro-active support & continuous improvement across all solutions
  • Troubleshooting & problem-solving technical issues or providing technical assistance/advice as required
  • Liaising with suppliers/vendors for support as required
  • Taking ownership of escalated 3rd line support requests, providing rapid fault finding and resolution to technical issues
  • Working with and mentoring the Business as usual team

Skills required: 

Essential 

  • Strong stakeholder management skills a necessity
  • Strong written and verbal communication skills
  • Ability to work under own initiative and/or part of a technical project team
  • Firewall technologies including Sonicwall
  • Windows Server – OS 2008 R2 onwards, including Server Core. AD, Group Policy, Powershell
  • Networking fundamentals – VLAN/TAGGING, VPN, VPLS, SD-WAN, Advanced TCP/IP
  • E-Mail Servers – Exchange O365
  • Virtualisation – Esxi, VMware vSphere, Citrix XenServer, Hyper-V
  • Citrix NetScaler
  • Virtual Desktop – Citrix XenApp/XenDesktop, Microsoft RDS
  • Backup & Recovery – Veeam, Mozy Network Switches & Routers – DELL, Cisco, HP

Preferred 

  • Office 365 – Sharepoint, Exchange Online
  • Anti-malware – Sophos, ESET, mobile device management
  • Public Cloud – Microsoft Azure, Amazon AWS Proven experience working in a Senior SysAdmin, engineering or architecture role with 3rd line support
  • Excellent troubleshooting & problem-solving skills
  • Professional communication skills, written & verbal
  • Ability to self-teach and expand knowledge
  • Stringent attention to detail, accuracy & quality
  • End-to-end ownership of tasks, projects and problem resolution
  • Adaptable to changes in workload or task priorities
  • Prince or equivalent project management methodology

Desirable Qualifications: 

  • Microsoft MCSE – Windows Server
  • VMware VCP – Datacenter Virtualisation
  • Citrix CCP – Virtualisation

To Apply

Click the button below and send your CV with a cover note.

ilicomm technology solutions have grown steadily during the past 5 years to become the leading IT Service Provider.

Having built an enviable support team of highly qualified and competent IT advisors, we are now looking to strengthen this team, with the addition of an Experienced Senior Support technician with the desire to start to progress into a management role.

The Senior Support technician will be a key member of the Management team, working alongside the Directors and other Managers, to shape the strategy and long-term development of the business. You will use best-in-class tools to proactively support our diverse and fast-growing client base, as well as helping provide great customer service

Job Description

You will have strong industry skills and experience needed to develop this role. Ideally, you will have been providing level 3 support for a minimum of two years and have the appetite for challenge, a passion for solving problems, desire to take ownership of your work and develop your career in a meaningful way that will lead to a management position

If you are looking to join a fast-paced business, that is big enough to provide long term security and career development, but small enough that you can still have an impact, then this opportunity could be for you. We offer a generous remuneration commensurate with experience and qualifications, as well as continued support with additional qualifications and career development.

Job Type: Full-Time

Salary: DOE

Experience: 3+ Years

 

Primary Responsibilities:

  • Provide support for all Information Technology products and services.
  • Assist in the onboarding of clients at the direction of the Customer Service Manager
  • Interface with appropriate technical personnel & vendors for customer problems that cannot be resolved effectively.
  • Improve usage of IT Support resources and increase the productivity of the team.
  • Elevate complex and/or high priority problems to the appropriate support groups or vendors for resolution.
  • Review and assist in developing service desk automation on an ongoing basis to improve performance.
  • Act as the service bridge between the helpdesk team and the service delivery team to ensure any changes or new solutions can be fully supported by the Helpdesk Team
  • Internal services management and reporting

Additional Duties & Responsibilities

  • Contribute to the continuity of computer services by providing the necessary technical leadership.
  • Ensure consistency of existing systems through creating, maintaining, and enforcing standards/procedures for implementing technical solutions
  • Mentor members of the helpdesk desk team with less experience.
  • Identify areas for improvement and make constructive suggestions for change
  • Involvement in the design and building of new services.

Knowledge, Skills & Abilities Required

The requirements listed below are representative of the knowledge, skill, and ability required to complete the role satisfactorily. Some of the attributes are essential while others are desirable. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential

  • Experience supporting external users (MSP / Managed Service environment)
  • Advanced knowledge of key infrastructure platforms and tools:
  • Active Directory, Exchange 2016, Microsoft Terminal Services, Office 365 * MCSA: Windows Server 2016 or Office 365
  • Microsoft Server configuration and maintenance when required 2003 to 2019 inc. SBS/Essentials including installation/migration experience
  • Advanced knowledge of VMware vSphere & Hyper V
  • Experience/Knowledge of:
  • MS SharePoint
  • PowerShell
  • SQL (MySQL or Microsoft SQL)
  • Web Hosting/Domain Name Management
  • Azure Cloud-Based Infrastructure
  • * MTA: Networking Fundamentals, or a Strong understanding of WAN & LAN networking concepts including TCP/IP, DHCP, WINS, DNS
  • CCNA Routing & Switching or HP ATP – Flex Network Solutions V3

Desirable

  • ITIL v3 Foundation (or a good understanding/experience in an ITIL environment)
  • Linux Servers
  • Veeam Certified Engineer (VMCE)
  • HVX
  • Eset AV
  • Email filtering eg. Barracuda
  • Draytek routers/wireless AP’s
  • Sonicwall solutions
  • Management and improvement of barracuda Workplace  software to monitor, report and patch server estates
  • Experience in MaaS360 MDM or equivalent

To Apply

Click the button below and send your CV with a cover note.

Job Description

This is an excellent opportunity for an experienced 2nd line IT Support Technician to join a customer focused support team providing telephone, remote IT support and onsite support.

ilicomm are a successful IT managed service provider and are going through continued growth and expansion in a number of key areas. This roll will be 75% service desk based with occasional client site visits to work on projects and provide onsite support.

To be considered for this position you will be an outgoing and friendly individual with the confidence to deal directly with external customers and ideally with around 18 – 24 months IT Support experience under their belt.

We require the applicant to have the ability to work flexibly, at times this may require out of hours maintenance. You will also need to hold a full UK driving license.

 

Job Type: Full-Time

Salary: DOE

Experience: 1 Year preferred

 

Primary Responsibilities:

    • Windows 7, Windows 8 &/or Windows 10
      • Update system
      • System restore
      • Resolve slow systems
    • MS Office & Outlook Office365       
      • Setup user accounts
      • Reset passwords
      • Add licenses
      • Create email shares
    • Active Directory
      • Add group policy rule
      • Do they know about gpedit
      • Create a policy for printing or map drives
      • Similar admin tasks
    • Windows Server 2012 &/or Windows Server 2016
      • Review and edit DHCP scopes
      • Review event viewer
      • Resolve issues shown in event viewer
      • Restart services
    • Antivirus, backup solutions & firewalls
      • Run antivirus checks
      • Clear virus
      • Create firewall rules on windows firewall
      • Run backups and restores
    • PC hardware, laptops, printers, and WiFi connections

    Have the following Essential Skills

    • Experience in supporting users face to face, over the phone and/or via email.
    • The ability to solve problems and think analytically.
      • Verbally demonstrate how they have resolved a complex issue
    • Attention to detail.
    • Excellent understanding of IT and networking.
      • Have clear understanding of tcp/ip (ipaddressing)
      • Understand subnets
      • Understand and can run ping,telnet and tracert
    • Strong written and verbal communications.
    • Good knowledge of Windows server administration, troubleshooting and IP addressing.

    Conform to Data Security & Sharing Standards:

    • Align to GDPR regulations; ensure the information stored on computers or networks is not disclosed to unwanted parties or modified inadvertently and may also create and maintain security systems.
    • Enhance company’s documentation system to satisfy filing & searching needs. Ensure all files are stored to a certain standard. Data standardisation and file sharing.

    An Understanding of the Following Would be an Advantage:

    • Network Plus
    • Citrix Client
    • Citrix Director
    • Hypervisor (Terminal Services)
    • SQL Server
    • Linux
    • Batch files/Powershell

    Any experience within an ITIL environment or an ITIL qualification would be highly beneficial but not essential.

    Benefits Include

    Our excellent benefits package includes company pension scheme, flexible/home working, training per annum, company laptop, access to the company vehicle and an excellent salary

    To Apply

    Click the button below and send your CV with a cover note.

    Careers ilicomm Technology Solutions

    NEED MORE INFORMATION?Contact us to see how we can help your business

    Call our Sales Team on: +44 (0)121 289 3434
    or email us at: hello@ilicomm.com