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BT & PlusNet customers hit by broadband outage.. again

July 21st, 2016 by Mark Daly in Industry News No Comments »
BT & PlusNet customers hit by broadband outage.. again ilicomm Technology Solutions

BT customers are once again banging their heads against their keyboards this morning, due to a power outage which has thrown them offline for the second day running.

Today the issue is a power outage at London’s Internet Exechange Telehouse North.

An email message from BT Wholesale, with the subject line ‘Major Service Interruption’ – seen by The Register – told customers: “Due to a power incident at Telehouse North (London) IP Exchange Direct Access has been severely impacted since 07.45 this morning. Engineers are currently onsite attempting to resolve the issue.”

Maintenance biz United Networks posted on its Facebook page: “Apparent BT problems are affecting lots of services Issues with BT Core NAP interconnects in Telehouse North are affecting all IP call services this morning.

“BT engineers are on site to resolve. Our current information about this is not detailed but we believe there has been a power failure in a BT datacentre that will affect a lot of things.”

Cirrus IT Services, an IT reseller, tweeted: “BT Broadband outage traced to a power outage on 3rd floor at Telehouse North. Engineers are working on this as a priority now.”

Yesterday one-in-ten BT users were unable to get online, due to a power outage at one its its other internet peering providers Telecity.

A BT spokesman sent us this dusted-off statement:

“We’re sorry that some BT and Plusnet customers are having problems connecting to some internet services this morning. One of our internet connection partners in the docklands has suffered a substantial power failure.

“This is affecting BT and other providers. We are redirecting traffic to reduce the impact on customers. Engineers are on site and are fixing the problem.”

Telehouse North data centre in the Docklands was opened in 1990, its blurb reads: “It is ideal for telecom providers, financial trading exchanges, media and gaming companies that require speed, reliability and reach.”

Copyright: TheRegister

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