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What’s The Risk? 3 Things To Know About Chatbots & Cybersecurity

September 20th, 2016 by Mark Daly in Industry News No Comments »
What’s The Risk? 3 Things To Know About Chatbots & Cybersecurity ilicomm Technology Solutions

Fueled by the exponential growth in mobile messaging, chatbots — interactive messaging bots that harness recent advances in artificial intelligence and machine learning — are the hottest new technology going right now. Facebook opened up its Messenger platform to bot developers earlier this year; messaging app Telegram is offering developers up to $1 million in prizes to develop bots that are fast, useful, and work in inline mode; and over 20 million people chat with the Xiaoice bot on the Chinese micro-blogging service Weibo.  Even the White House has gotten into the act with itsObama Facebook chatbot.

Chatbot technology is still in its infancy, but it’s quickly being embraced by businesses because of its vast potential for sales, marketing, and customer service. Chatbots stand to help organizations build deeper relationships with their customers and improve service quality, while at the same time save money by automating certain administrative tasks.

However, as organizations build and deploy enterprise chatbots, it’s important to step back for a moment and consider the security implications of this brave new technology.

Copyright: darkreading.com (Mike Baker) http://www.darkreading.com/vulnerabilities—threats/whats-the-risk-3-things-to-know-about-chatbots-and-cybersecurity/a/d-id/1326912?

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