Any IT solutions provider is only as good as the support team behind it, and we reckon we’ve got one of the best (if we do say so ourselves)!
All of our support engineers are Microsoft-certified (amongst other qualifications), with multiple years’ experience dealing with IT issues from PCs not turning on to recovering data in the event of a disaster.
It’s all well and good having an installation go swimmingly, but what happens afterwards?
Sometimes things just go wrong, or something unpredictable happens and you find yourself in a bit of a pickle. We’re here for you to help you through those troubled times, with bespoke IT Support & Maintenance contracts tailored to fit your business like a glove.
Communication is key here at ilicomm. For any customer, it can feel like an eternity waiting for an issue to be fixed, so if it’s taking us a little longer than usual we’ll make sure you know why, and when we hope to resolve the problem. That way you’re not left there hanging, wondering what we’re doing!
Whether you’ve had some work performed by our Projects & Installations team and want us to stick around for the ride, or you want a fresh pair of eyes on an existing IT system, we would be delighted to help out.
Features of our IT support agreements include:
- Remote access and telephone support.
- Onsite repair and maintenance.
- Remote monitoring allowing us to respond to issues before they affect your business network.
- Working alongside other providers (ISP’s) etc.
- Site audit’s and professional, detailed quotations.
If you’re interested in a chat, please give our Sales Team a call on 0121 289 3434, or drop an email to firstname.lastname@example.org with your details and requirements and we’ll be in touch as soon as we can.