IT Support & Maintenance

If you’re an existing ilicomm customer, you can access your support page here

IT is commonly cited as an area of frustration and angst when systems fail and staff are unable to fulfil their everyday duties.

Need to finish a proposal before 5pm… and your PC won’t turn on?  Maybe you can’t connect to your network drive to work on a spreadsheet for tomorrow’s meeting.  Or your email appear to be lost in transit.

Companies are reliant on a technology infrastructure to maintain their business practises, though unpredictable events and technology failure can cripple a business’s ability to work efficiently.

Our Support Desk, or “Business as Usual” team as we like to call them, are on hand to guide you through one of “those” days and get you back up and running in no time.

DID YOU KNOW THAT OUR SUPPORT ENGINEERS ARE TASKED WITH SOLVING SUPPORT REQUESTS ON FIRST CONTACT

Benefits of working with our Business As Usual team include:

  • Microsoft Certified or Industry Accredited support engineers.
  • Remote access & telephone support.
  • Onsite repairs & maintenance, as and when required.
  • Remote monitoring, allowing us to respond to issues before they reach your business network.
  • We are an ISO 27001 accredited business.

We don’t like to leave our customers in the dark and we understand the importance of resuming normal services, so that you can simply get on with your day.  This is why we go out of our way to make sure you know WHEN we hope to resolve your issue and WHY it happened

Call ilicomm today on 0121 289 3434 or email hello@ilicomm.com

 

NEED MORE INFORMATION?Contact us to see how we can help your business

Call our Sales Team on: +44 (0)121 289 3434
or email us at: hello@ilicomm.com