Support

This is the support page you are looking for…

Here at ilicomm, we pride ourselves on providing excellent IT support for businesses of all sizes nationwide.  We know that IT issues are frustrating and you probably have a ton of work to do and to be halted in your tracks by your computer, is enough to make you want to send it for a short flight out of the window.  We have all been there!

If you need help with anything, call our fantastic support BAU (Business As Usual) team on 0121 289 3661.  One of our team of engineers will be on hand from 9am until 5pm to take your call and promptly resolve your issue.  We will always try to fix your issue the first time you call, so you can simply resume your working day, but just in case we can’t, we will make sure to keep you updated with any progress we’re making.



ONLINE Support Portal

Do you need to log a NEW support request?  Maybe you would like to check the status of an OPEN request?  Simply click to launch the support portal below.  Please note that this will open a new browser window.

Support Portal

 


Support ilicomm Technology Solutions

 

 

Share your screen

If one of our engineers has sent you here, simply click the ConnectMe button here.  Enter the code they give you into the box below and follow the on-screen instructions.

 

Connect MeSupport ilicomm Technology Solutions

 

 

If you are experiencing any issues

You will need to use an alternative screen share application.  Simply click TeamViewer and one of our engineers will direct you on this if it’s necessary.

 

TeamViewerSupport ilicomm Technology Solutions

 

 

 

 

 

 

Stuck for time? Just drop us an email

Too busy for a phone call?  Maybe you need a new mailbox, user account, or permissions changing?  No problem. Simply email support@ilicomm.com and we will get right on it!

ALL THE SUPPORT YOU NEED?We're open 9am until 5pm

Call our Support Team on: +44 (0)121 289 3661
Start a screen share: connectme.support